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Leadership

How to Create a Remarkable Employee Performance Review System

Share This:  Reviewing an employee’s performance can be something managers and employees dread the most. Why? For the manager, the conversation feels like it’s just another item on the to-do list. For employees, Jim Harter of Harvard Business Review wrote, “Performance management is often a source of great frustration for[…]

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What My Father Taught Me About Failure

Share This:  I was born into a business-oriented family. My mother studied finance in school, her father studied accounting; my father studied international business and was the first in his family to go to college. I was taught, from a young age, that failure is something good, something constructive –[…]

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10 Ways To Promote Excellent Customer Service

Share This:  Customer service skills are the pinnacle of effectively running any business. Without good customer service, your products are less likely to be purchased, and you are likely to have a high customer turnover rate. According to Ruby Newell-Legner in “Understanding Customers,” “it takes 12 positive experiences to make up for[…]

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